Description
xTigo Energy Cloud Connect Advanced (CCA) Kit with TAP monitoring device. The Tigo Energy Cloud Connect acts as a hub. It controls optimisation, provides safety features, and enables module-level monitoring via the Tigo cloud.
To add monitoring and safety, first, you usually add the Optimiser cover or Retro-fit Optimiser to each panel. Then you install the CCA (Cloud Connect Advanced) and TAP.
The CCA is wired to the AC power and connects to the internet router via Wifi or direct connection with a data cable.
The TAP goes on the roof in the middle of the array and is wired to the CCA with a Cat5/RS-485 cable. This should be an outdoor Cat5/RS-485, which is UV-resistant to prevent any weather damage. The TAP communicates wirelessly with each Optimiser and you setup the system using the Tigo mobile app.
If the system is very big, is split over more than one roof (like an east-west system) or there are any physical barriers between the panels, you would need additional TAPs. When you use additional TAPs they are wired one to another using the Cat5/RS-485 cable. Most small residential systems use one TAP if all the panels are together on the roof.
Each TAP supports up to 300 Optimisers within 35 meters with no physical barriers.
Each CCA supports up to 7 TAPs with a maximum of 900 Optimisers per CCA.
If you have more than 900 Optimisers, you can just add more CCA.
Return Policy
xWe offer a 14-day, no-quibble returns or replacement policy because we want you to be totally satisfied with your purchase.
If you are unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 30 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Royal Mail 2nd class recorded delivery (for EU or International Shipments, you have to use our UPS account, we will provide you with a return label)
Please keep in mind the following:
- Non-faulty items returned after 14 days and/or not in their original, undamaged packaging can only be exchanged for store credit - 15% off the items returned.
- Items returned within 14 days but not in their original and undamaged packaging will also incur a -15% charge per package.
- If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee
- Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.
Before you return your item, please make sure that:
- You follow our returns process (outlined below)
- The goods and packaging are undamaged
IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
What delivery method do I need to use when returning an item?
You must send the goods back to us via Royal Mail 2nd class recorded delivery. Refunds on faulty items returned are reimbursed within 5 working days.
Can I return just one item from multiple purchases?
Yes. Once you start the returns process you will go to a page that will allow you to choose which items you want to be replaced or refunded.
Returning faulty goods
If your item is faulty, you need to follow the returns policy, where you will be able to state that it’s faulty. The product will then arrive at our warehouse for testing.
If your purchase is not within 14 days
You can still exchange your item for a different product or for credit to use on the Voltacon Solar or Ledison-led-lights.co.uk websites (-15% from the credit amount).
Returns outside of the 14-day period do not qualify for the free returns policy.
Returning an item within the warranty
If you have a warranty and want to return a faulty item, you just need to follow our standard returns process. When we receive your item, we will then check that it’s within warranty and for any faults before arranging a replacement.